Refund policy

Print Apparel Canada – Return and Refund Policy
Last updated: November 27, 2025

Thank you for shopping with Print Apparel Canada.
Because most of our products are custom-made, printed on demand, or personalized, we are unable to accept returns or offer refunds except in specific situations outlined below.

Eligibility for Returns or Refunds

We will accept return or refund requests only if:
    •    The product arrives damaged
    •    There is a print or manufacturing defect
    •    The incorrect item, size, or design was received
    •    The order was damaged during shipping

To be eligible, you must contact us within 7 days of receiving your order.
Items must be unworn and in original condition.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:
    •    Custom name or personalized products
    •    Custom photo sweaters
    •    Limited Holiday Drop products
    •    Sale or discounted items
    •    Any item marked as “Final Sale”

Exchanges

We do not offer exchanges for custom or personalized items.
For non-custom products, exchanges may be requested within 7 days if the item is unworn, unwashed, and in its original condition.

Sizing Issues

Because all custom sweaters are printed on demand, we cannot accept returns or exchanges due to sizing.
Please refer to the size chart before completing your purchase.

Local Pickup Orders

Orders must be picked up within 14 days of notification.
Unclaimed orders are considered abandoned and are not eligible for refunds.

Submitting a Claim

To submit a return or refund request, contact us at:
Support@printapparel.ca
Include your order number, clear photos of the issue, and a brief description of the problem.

Print Apparel Canada Inc.
Email: info@printapparel.ca
Phone: (416) 649-6266
Business Address:
5700 Yonge Street, Suite 200
Toronto (North York), ON
M2M 4K2
Canada