Print Apparel

Policy

Return & Refund Policy

Effective date: August 31, 2026
Website: printapparel.ca

At Print Apparel Canada Inc., every item is custom made with care. Because of the personalized nature of print and embroidery products, we do not accept returns or exchanges except in cases where there is a clear issue with your order. We stand behind our quality and want you to love your purchase, so please read this policy carefully before placing your order.

Quotes, artwork approval, order tracking and production status for your order are all managed through our order platform, PrintCord. This policy applies to every order placed and approved through PrintCord.

1. Custom & Made-to-Order Items

All of our apparel is custom printed or embroidered based on your selected design, logo and specifications. As a result:

  • All sales are final.
  • We cannot accept returns, exchanges or cancellations once production has started.
  • Please double-check sizing, artwork and colour details before approving your design and order in PrintCord.

2. Damaged or Incorrect Orders

We will replace or refund any item that arrives damaged, defective, or significantly different from what you ordered or approved. To qualify:

  • You must notify us within 7 days of receiving your order.
  • Include clear photos showing the issue (product, design area, packaging, etc.).
  • Send your message to info@printapparel.ca with your PrintCord order number and a description of the problem.

Once reviewed, we'll offer one of the following solutions:

  • Replacement: a corrected item will be reprinted and shipped at no cost.
  • Refund: issued only if a replacement cannot be made.

3. Sizing & Colour Variations

  • Sizing charts are provided for all garments; we cannot accept returns for incorrect sizing selected at checkout.
  • Minor colour variations between digital mockups and printed products may occur due to screen display and fabric differences. These are normal variations, not considered defects.

4. Lost or Stolen Packages

Once your order is shipped, we are not responsible for packages lost, delayed or stolen by the carrier. If this happens, please contact the carrier directly using your tracking number. We will assist where we can.

5. Order Cancellation

Orders can only be cancelled before production begins. Contact us as soon as possible after placing your order in PrintCord if you need to cancel. Once your order has entered production or has been printed, it cannot be cancelled or refunded.

6. Return Shipping

If we authorize a return or exchange, we will provide the return shipping label. Unauthorized returns will not be accepted or refunded.

7. Contact Us

For questions or concerns about your order, please reach out: